Major Changes in Branch Hours to Better Serve Customers
The Banco Nacional de Costa Rica (BNCR) is set to modify the operating hours of its 152 branches across the country, starting August 5. This change aims to better align with the habits, customs, and needs of its 2.6 million customers. According to the bank, the new schedule will provide more convenience and accessibility.
Changes in Opening and Closing Times
In a press release issued on Monday, BNCR announced that 131 of its branches will open 30 minutes later than usual. Meanwhile, 21 branches will close earlier in the evening.
The updated schedule for 86% of the branches will be from 9:00 a.m. to 4:20 p.m., a shift from the current hours of 8:30 a.m. to 3:45 p.m. For the 21 branches located in shopping centers, the new hours will be from 10:10 a.m. to 5:30 p.m., replacing the previous hours of 1:00 p.m. to 7:00 p.m.
Reason Behind the Change
Adrián Salazar, BNCR’s Deputy General Manager of Commerce, explained to La Nación that the decision to adjust the hours came after analyzing customer traffic patterns at various branches. “We decided to update our hours so that customers always find an open branch ready to meet their needs. The update is part of our continuous improvement efforts,” said Salazar.
Salazar added that the unified operating hours across all branches are designed to provide services during peak demand times. “Our goal with these changes is to ensure we are available when our customers need us most,” he affirmed.
How to Find the New Hours
Customers can check the new operating hours on Banco Nacional’s website. The bank also reminded users of its extensive network of over 3,000 BN Services located in various communities, allowing for transactions at local businesses. Additionally, customers can utilize BNCR’s digital channels, including online banking, BN Móvil, and the official website.
Enhanced Customer Experience
The new schedule aims to enhance the overall customer experience by ensuring that branches are open during the most convenient times for the majority of users. This change reflects Banco Nacional’s commitment to adapting to the evolving needs of its customers.
What Customers Need to Know
Updated Branch Hours
- 131 Branches: New hours from 9:00 a.m. to 4:20 p.m.
- 21 Shopping Center Branches: New hours from 10:10 a.m. to 5:30 p.m.
Reasons for the Change
- Aligning with customer habits and peak times.
- Enhancing accessibility and service availability.
Where to Find More Information
- Website: Check the BNCR website for detailed branch hours.
- Digital Services: Utilize BNCR’s online banking, BN Móvil, and official website for transactions.
A Step Towards Better Service
Banco Nacional’s decision to adjust the operating hours of its branches is a strategic move to better serve its customers. By aligning branch hours with customer habits and peak times, BNCR aims to enhance accessibility and convenience. This change underscores the bank’s commitment to continuous improvement and customer satisfaction.
