United and Delta CEOs Fly the Coop Amid Airline Chaos
In the latest episode of corporate drama, Delta Air Lines CEO Ed Bastian and United Airlines CEO Scott Kirby decided to take to the skies while their airlines were grounded in chaos. Yes, you read that right. As thousands of flights were delayed or canceled, Bastian jetted off to Paris with his girlfriend, and Kirby flew off to Costa Rica with his family. So, should we join the chorus of outrage or is this just another case of faux outrage?
United Airlines and Delta Air Lines CEOs Take Off
While Delta was grappling with a meltdown that left thousands of passengers stranded, Bastian was spotted enjoying the sights of Paris. On the other hand, United Airlines, though recovering quicker, faced a two-day meltdown with numerous flight disruptions. During this mini-meltdown, Kirby and his family were photographed posing with ground staff in Liberia, Costa Rica.
United Airlines quickly defended Kirby’s travel plans, stating:
“By Saturday morning, our technology was stable and our operation was recovering. The speed of our recovery is a testament to our strong teams and leaders in digital technology and operations. Scott was able to see our operation firsthand in Denver on Saturday and stayed in close contact with our other senior leaders throughout our recovery.”
Delta Airlines echoed similar sentiments about Bastian’s trip:
“Ed delayed this long-planned business trip until he was confident the airline was firmly on the path to recovery. As of Wednesday morning, Delta’s operations were returning to normal. Ed remains fully engaged with senior operations leaders.”
Well, at least Bastian’s trip was labeled a business trip.
Should We Really Be Outraged?
Many are quick to jump on the outrage bandwagon, condemning these CEOs for abandoning ship during a crisis. And, to be fair, optics do matter. Seeing a CEO tag bags or interact with passengers during a meltdown could do wonders for public perception and employee morale.
However, there’s another perspective to consider. Both Kirby and Bastian left only after their respective airlines had started to regain control over their operations. Sure, things weren’t back to normal (Delta is still struggling), but the major chaos had subsided, and the recovery processes were in motion.
In that sense, it’s hard to muster genuine outrage. Yes, staying behind might have been the better PR move, but is it really a catastrophe that they didn’t?
Real Leadership Isn’t Just About Photo Ops
True leadership goes beyond being visible during a crisis. It’s about learning from these crises to prevent them from happening again. Both Kirby and Bastian should focus on understanding what went wrong and implementing strategies to avoid future meltdowns.
As figureheads of major airlines, the CEOs play crucial roles, but I find it hard to be genuinely upset that these men didn’t cancel their travel plans. Today, we seem to get offended by everything, but this doesn’t seem worth the outrage.
We should demand accountability from our leaders, but that doesn’t necessarily mean they must always stay on the ground. Let’s focus on ensuring they learn from these crises and work to prevent them in the future.
